Working on site
Stopping mid-task to answer is not always practical. Let callers leave their enquiry with someone while you focus on the work.
Your business name. A human answer.
Stay on the job.
We’ll take the message.
Telephone answering for plumbers, electricians, builders and other trades across the UK. Our operators answer in your trading name, take the caller’s details and email the message to you.
Request pricingBetween appointments
You may be travelling, collecting materials or with another customer. A clear email gives you a starting point for following up when you are ready.
Caller details, delivered by email.
New quotation enquiries
Keep the caller’s name, callback number and reason for calling together, ready for your own conversation about scope, availability and price.
Your team handles the next step.
Illustrative enquiry
From a call to a clear message.
A homeowner calls a plumbing business to ask about replacing a tap. We take their name, callback number and message. The plumber receives the email and contacts the homeowner to discuss the work.
What reaches your inbox
- The caller’s name
- The callback number they provide
- Their message and reason for calling
You decide how and when to follow up.
See how message delivery worksKeep the handover clear.
We do not diagnose faults, provide trade advice, quote for work, book jobs or send an engineer. If a caller describes an emergency, the service remains message-taking by email, not an emergency response line.
A starting point for your business.
Starter from £49, Business from £99 and Business Plus from £199 per month. Free setup on every package.
Your account manager will discuss your call volumes, coverage and the final price.
Compare call answering packagesYour questions, answered.
Can you answer only when I cannot get to the phone?
Yes. Busy-period cover is part of the service. The diversion settings available depend on your telephone provider or system; discuss these with us before setup.
Will you answer in my business name?
Yes. We agree how to greet your callers and answer professionally in your business name.
Do you provide advice or quotations to callers?
We take the caller’s details and reason for calling. Your business provides any advice, quotations or decisions when it follows up.
What details do you take?
We take the caller’s name, telephone number and message or reason for calling, then email those details to you.
Are weekends and bank holidays included in your availability?
Yes. Call answering is available 24 hours a day, 365 days a year, including weekends and bank holidays. We agree when you want your calls diverted.
Can you book appointments or transfer calls?
Our service is focused on answering calls, taking the caller’s details and message, and emailing them to you. Appointment booking and call transfers are not included.
Can you handle urgent or emergency situations?
We take a message and send it to you by email. We do not provide emergency response or dispatch. Your business is responsible for reviewing messages and following up.
Can a sole trader use 247PA?
Yes. The service supports sole traders, startups and small teams as well as established businesses. We agree the call allowance and coverage around your requirements.
Useful next steps.
Useful next steps.
Let us take the next call.
Talk to us about your business.
Sales enquiries are handled 24/7.