Security & Alarm Companies
Call Answering for Security & Alarm Companies
UK call answering for security and alarm companies. Capture sales, installation and maintenance callback enquiries while engineers are working on site.
Request pricingStay focused on the installation.
During installations
Give the work your attention while diverted callers can leave contact details and a message.
Sales enquiries
Receive requests to discuss an alarm, CCTV installation or maintenance service. Your team scopes the work and quotes.
Maintenance callbacks
Capture a customer’s request to speak to your team. Your business decides how to assess and respond to the issue.
Illustrative enquiry
From a call to a clear message.
A business owner calls about a CCTV installation while your engineer is on site. We capture their callback details and message. Your team responds to discuss the property and requirements.
What reaches your inbox
- The caller’s name
- The callback number they provide
- Their message and reason for calling
Your team decides how and when to follow up.
See how messages reach youWhat the service covers.
This is not alarm monitoring, a control room, emergency dispatch or technical support. We do not assess alarm activations, send engineers or collect alarm codes. Maintain separate arrangements for urgent incidents.
Simple packages. Free setup.
Starter from £49, Business from £99 and Business Plus from £199 per month. Your account manager agrees the allowance and final price around your call volumes.
Go live within 72 hours once we have your required business details, agreed greeting and confirmed call-diversion arrangements. Setup is free.
Discuss call answering pricesYour questions, answered.
Will you monitor alarm activations?
No. 247PA takes telephone messages and does not provide alarm monitoring.
Can you dispatch an engineer?
No. Your business manages dispatch and any urgent response process.
Can you troubleshoot a CCTV system?
No. We take a callback request for your technical team.
Will you answer in our business name?
Yes. We agree the greeting before your calls are diverted, so callers hear your business name.
Can we use cover only when our team is busy?
Yes. Discuss overflow or unanswered-call diversion with us. The available settings depend on your telephone provider or system.
Is call answering available overnight?
Yes. UK-based operators are available 24/7, including weekends and bank holidays. Your business remains responsible for reading messages and responding.
How many calls are included?
Call allowances and final prices are agreed individually. Tell your account manager about your expected volumes and required coverage.
How soon can we go live?
Go live within 72 hours once we have your required business details, agreed greeting and confirmed call-diversion arrangements. Setup is free.
Useful next steps.
Let us take the next call.
Talk to us about your business.
Sales enquiries are handled 24/7.