From agreeing your greeting to receiving your first message, here’s how 247PA fits into your working day.
Talk to usStart with a conversation about your callers, when you need cover and roughly how many calls you expect. You do not need to have every detail worked out.
Your business name, current telephone arrangements and an estimate of your call volumes.
Choose whether we answer all calls, cover busy periods or take over outside your normal hours. We agree the greeting so callers hear your business name.
Your call allowance and final monthly pricing. Setup is free.
Once your arrangements are agreed, divert the calls you want us to handle. We’ll discuss the setup with you so you understand the next steps.
Your diversion arrangements should reflect the hours and situations you want covered.
Our UK-based operators take the caller’s name, telephone number and message, and email the details to you. Your business then follows up with the caller.
No extra dashboard to monitor. The caller’s details arrive by email.
We capture the caller’s name, telephone number and reason for calling, and send you the message by email. A simple, reliable way to stay informed wherever you are.
Have your business name, current telephone arrangements, preferred greeting and message email address ready. An estimate of call volumes is helpful, but it does not need to be exact.
We discuss how you want your business introduced and agree a greeting before the service starts. The caller hears your business name.
Yes. Busy-period cover is part of the service. The diversion settings available depend on your telephone provider or system; discuss these with us before setup.
Yes. You can use 247PA for all your calls, when you’re busy or outside your normal hours. We’ll discuss the coverage you need before you get started.
No. Start with an estimate if you have one. Your account manager will discuss your business, likely call volumes and the coverage you need.
We send the caller’s details and message to your agreed email address. The service does not include SMS or live chat.
No. Caller details and messages are delivered to your agreed email address, so the service does not require you to monitor a separate customer portal.
No. Setup is free on all three packages.
Go live within 72 hours once we have your required business details, agreed greeting and confirmed call-diversion arrangements. Setup is free.
Talk to us about your business.
Sales enquiries are handled 24/7.