Your questions, answered.
Find practical answers about the service, coverage, getting started and pricing.
The service
Will you answer in my business name?
Yes. We agree how to greet your callers and answer professionally in your business name.
What details do you take?
We take the caller’s name, telephone number and message or reason for calling, then email those details to you.
How do I receive messages?
We send the caller’s details and message to your agreed email address. The service does not include SMS or live chat.
Do you return calls on my behalf?
We email you the message. Your business remains responsible for responding.
Do I need a customer portal to read messages?
No. Caller details and messages are delivered to your agreed email address, so the service does not require you to monitor a separate customer portal.
Can you support an existing receptionist?
Yes. You can use the service when your own team is busy or outside your normal hours. Your team continues to deal with messages and follow-up.
Can a sole trader use 247PA?
Yes. The service supports sole traders, startups and small teams as well as established businesses. We agree the call allowance and coverage around your requirements.
Coverage
Can I choose when to divert my calls?
Yes. You can use 247PA for all your calls, when you’re busy or outside your normal hours. We’ll discuss the coverage you need before you get started.
Is the service available overnight?
Yes. Our UK-based operators provide call answering 24 hours a day, 365 days a year, including evenings, weekends and bank holidays.
Do you support businesses outside London?
Yes. Our UK-based operators handle calls for businesses throughout the UK.
Can I speak to you outside office hours?
Yes. Sales enquiries are handled 24/7. Call 0333 800 7247 or email [email protected].
Can you answer only when I cannot get to the phone?
Yes. Busy-period cover is part of the service. The diversion settings available depend on your telephone provider or system; discuss these with us before setup.
Are weekends and bank holidays included in your availability?
Yes. Call answering is available 24 hours a day, 365 days a year, including weekends and bank holidays. We agree when you want your calls diverted.
Pricing and setup
What do the starting prices cover?
Starter begins at £49 per month, Business at £99 per month and Business Plus at £199 per month. All offer 24/7 availability, UK-based call answering and messages by email. Your allowance and final price are agreed after discussing your requirements.
How many calls are included?
Call allowances and final pricing are agreed with your account manager after discussing your business and expected call volumes.
Is there a setup fee?
No. Setup is free on all three packages.
Do I need to know my exact call volumes?
No. Start with an estimate if you have one. Your account manager will discuss your business, likely call volumes and the coverage you need.
What should I prepare before getting started?
Have your business name, current telephone arrangements, preferred greeting and message email address ready. An estimate of call volumes is helpful, but it does not need to be exact.
How is my greeting agreed?
We discuss how you want your business introduced and agree a greeting before the service starts. The caller hears your business name.
Which package should I start with?
Starter is aimed at lighter call volumes, Business at regular incoming calls and Business Plus at higher volumes. Your account manager will discuss which starting point fits your business.
Is 24/7 availability included in every package?
Yes. All three packages include 24/7 availability and the same core answering service. Your call allowance and final monthly price are agreed individually.
What should I include in a pricing enquiry?
Tell us what your business does, when you want cover and roughly how many calls you expect. We can discuss the details if you are not sure yet.
Scope and company
Can you book appointments or transfer calls?
Our service is focused on answering calls, taking the caller’s details and message, and emailing them to you. Appointment booking and call transfers are not included.
Can you handle urgent or emergency situations?
We take a message and send it to you by email. We do not provide emergency response or dispatch. Your business is responsible for reviewing messages and following up.
Do you provide advice or quotations to callers?
We take the caller’s details and reason for calling. Your business provides any advice, quotations or decisions when it follows up.
Who operates 247PA?
247PA is a trading name of Trusted Local Services Limited. Our service is UK-based telephone answering with messages delivered by email.
Where is your registered office?
Our registered office is Suite 215, 26 Cheering Lane, London, E20 1BD. We support businesses throughout the UK.
Can I request a callback?
Yes. Choose Arrange a callback on the enquiry form and include your telephone number. You can also call 0333 800 7247 or email [email protected].
Explore next.
Your questions, answered.
How soon can 247PA go live?
Go live within 72 hours once we have your required business details, agreed greeting and confirmed call-diversion arrangements. Setup is free.
Let us take the next call.
Talk to us about your business.
Sales enquiries are handled 24/7.