Keep your focus.
We can take the call.
When you are in a meeting, serving a customer or already on the phone, 247PA can answer diverted calls in your business name and send you the message by email.
Request pricingWhen this cover helps.
During meetings
Give the person in front of you your attention. Incoming callers can speak to someone and leave their contact details.
At busy reception times
Support your own team when calls compete with visitors and other work. Your reception team keeps responsibility for the next step.
When you cannot pick up
Discuss diversion when a line is engaged or a call is unanswered. Available settings and timing depend on your phone system.
Illustrative enquiry
From a call to a clear message.
Your reception team is helping a visitor when another enquiry comes in. The call diverts to 247PA. We capture the name, telephone number and reason for calling, and your team receives an email.
What reaches your inbox
- The caller’s name
- The callback number they provide
- Their message and reason for calling
You decide how and when to follow up.
See how message delivery worksKeep the handover clear.
Overflow cover takes messages for your team. It does not add appointment booking, transfers or a help desk. Agree the diversion settings with your telephone provider or system administrator before relying on them.
A starting point for your business.
Starter from £49, Business from £99 and Business Plus from £199 per month. Free setup on every package.
Your account manager will discuss your call volumes, coverage and the final price.
Compare call answering packagesYour questions, answered.
Can you answer only when I cannot get to the phone?
Yes. Busy-period cover is part of the service. The diversion settings available depend on your telephone provider or system; discuss these with us before setup.
Can you support an existing receptionist?
Yes. You can use the service when your own team is busy or outside your normal hours. Your team continues to deal with messages and follow-up.
Will you answer in my business name?
Yes. We agree how to greet your callers and answer professionally in your business name.
What details do you take?
We take the caller’s name, telephone number and message or reason for calling, then email those details to you.
Do you return calls on my behalf?
We email you the message. Your business remains responsible for responding.
Do I need to know my exact call volumes?
No. Start with an estimate if you have one. Your account manager will discuss your business, likely call volumes and the coverage you need.
How many calls are included?
Call allowances and final pricing are agreed with your account manager after discussing your business and expected call volumes.
Is there a setup fee?
No. Setup is free on all three packages.
Useful next steps.
Let us take the next call.
Talk to us about your business.
Sales enquiries are handled 24/7.