During consultations
An owner calling while your team is occupied can leave contact details and a message for the practice.
Your team handles the next step.
Veterinary Practices
Call Answering for Veterinary Practices
UK telephone answering for veterinary practices. Capture owner callback requests during consultations or busy reception periods, with messages sent by email.
Request pricingGive the animal in front of you your attention.
Routine enquiries
Receive callback requests about your practice. Your team confirms services, appointment arrangements and any advice.
Your team handles the next step.
Busy reception periods
Provide message-taking cover when staff are assisting owners and animals at the desk.
Your team handles the next step.
Illustrative enquiry
From a call to a clear message.
An owner calls to ask about registering a pet. We record their name, callback number and enquiry, then email the practice. Your team discusses registration and the next steps.
What reaches your inbox
- The caller’s name
- The callback number they provide
- Their message and reason for calling
Your team decides how and when to follow up.
See how messages reach youWhat the service covers.
247PA does not assess an animal’s condition, advise on treatment, book appointments or coordinate emergency care. It is not a replacement for your veterinary emergency line. Keep messages brief and agree what information is appropriate for a callback.
Simple packages. Free setup.
Starter from £49, Business from £99 and Business Plus from £199 per month. Your account manager agrees the allowance and final price around your call volumes.
Go live within 72 hours once we have your required business details, agreed greeting and confirmed call-diversion arrangements. Setup is free.
Discuss call answering pricesYour questions, answered.
Can you tell an owner whether their pet needs urgent care?
No. We do not provide veterinary assessment or advice.
Can you book a vaccination appointment?
No. We can take a callback message for your practice to handle the appointment.
Is this suitable for an emergency veterinary line?
No. The service sends messages by email and does not provide emergency triage or escalation.
Will you answer in our business name?
Yes. We agree the greeting before your calls are diverted, so callers hear your business name.
Can we use cover only when our team is busy?
Yes. Discuss overflow or unanswered-call diversion with us. The available settings depend on your telephone provider or system.
Is call answering available overnight?
Yes. UK-based operators are available 24/7, including weekends and bank holidays. Your business remains responsible for reading messages and responding.
How many calls are included?
Call allowances and final prices are agreed individually. Tell your account manager about your expected volumes and required coverage.
How soon can we go live?
Go live within 72 hours once we have your required business details, agreed greeting and confirmed call-diversion arrangements. Setup is free.
Useful next steps.
Let us take the next call.
Talk to us about your business.
Sales enquiries are handled 24/7.