During client meetings
Give the client in front of you your attention. A UK-based operator can answer diverted calls in your firm’s name and ask for a callback number and message.
Your firm handles the next step.
Telephone Answering for Solicitors & Law Firms
UK call answering for solicitors and law firms. Capture callback messages during meetings or after hours, with caller details delivered by email.
Request pricingNew enquiries
A prospective client may want to discuss your services. We record their message for your team to review; your firm decides whether to offer a consultation or accept the matter.
Your firm handles the next step.
Existing-client callbacks
When someone needs to speak to their solicitor, we take a message. We do not access case files or provide progress updates on your behalf.
Your firm handles the next step.
Illustrative enquiry
A clear callback request.
A caller asks to discuss a property matter while your team is in a meeting. We take their name, telephone number and a brief message. Your firm receives the email and decides who should respond.
The scope stays clear.
247PA does not provide legal advice, conflict checks, case assessment, appointment booking or urgent escalation. Agree what information the greeting should request. Your firm retains responsibility for client acceptance and follow-up.
24/7 availability. Straightforward setup.
Go live within 72 hours once we have your required business details, agreed greeting and confirmed call-diversion arrangements. Setup is free.
Starter from £49, Business from £99 and Business Plus from £199 per month. Your account manager agrees the allowance and final price around your firm’s requirements.
Discuss your call answering packageYour questions, answered.
Do you answer in our firm’s name?
Yes. We agree your greeting before calls are routed to the service.
Can you help while our receptionist is busy?
Yes. Discuss overflow diversion with us and your telephone provider.
Can you take messages outside office hours?
Yes. UK-based call answering is available 24/7. Your firm decides when and how to follow up.
Will you provide legal advice?
No. We capture contact details and a message for your firm.
Can you book a consultation?
No. Your team handles appointment arrangements after receiving the message.
Do you check conflicts or qualify prospective clients?
No. Your firm performs those checks and decides whether to accept the enquiry.
What information do you collect?
The caller’s name, telephone number and message. Agree a suitable greeting and avoid requesting detailed case information that is unnecessary for a callback.
How soon can we start?
Go live within 72 hours once we have your required business details, agreed greeting and confirmed call-diversion arrangements. Setup is free.
Useful next steps.
Let us take the next call.
Talk to us about your business.
Sales enquiries are handled 24/7.